Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
AUSEK treats OEM lead time and shipping transit time as separate parts of the schedule. OEM orders typically take 20–25 days, while transit depends on the destination and shipping method. Confirmed in-stock products can be prepared for shipment within 24 hours on business days.
AUSEK provides a standard one-year warranty across its product lines. When requesting support, include the order reference, exact model, affected quantity, and clear photos or video so AUSEK can review the case.
AUSEK reviews each B2B after-sales case using the purchased model, order reference, affected quantity, and evidence of the problem. Contact your sales representative or use the website inquiry form, and include clear photos or video when available.
