Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Yes. AUSEK provides OEM customization for brands, distributors, e-commerce sellers and gift wholesalers. Options include logos, packaging, manuals, multilingual materials and accessory bundles. AUSEK’s OEM product engineering covers software and hardware customization, product structure changes and custom tooling, including mold development.
Start with the target market, sales channel, customer profile, price bands, required categories, quantities, and OEM needs. AUSEK can help shortlist exact models across action, pocket and gimbal, digital, kids, dash, and mini cameras, then confirm specifications, sample availability, packaging, and quotation by model.
FQC checks finished products after production, while OQC reviews outgoing shipments before dispatch. They are separate stages within AUSEK's four-stage quality process, which also includes IQC for incoming materials and IPQC for work in process.
No. Company-wide capacity is background information, not a schedule for every model or order. AUSEK confirms production planning from the exact model, quantity, OEM scope, material readiness, inspection needs, and requested timing.
Approved product specifications, the reference sample, artwork, packaging files, and agreed inspection criteria serve as the quality reference for a bulk order. Confirm them before mass production so AUSEK's inspection stages are checked against one agreed order standard.
Yes. AUSEK can provide product materials for overseas sales teams when available, such as product specifications, product images, packaging information, manuals and category introductions. Available materials can be confirmed by model, market and project requirement before quotation, sampling or sales preparation.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the order reference, product model, affected quantity, and clear photos or video of the issue so the team can review the case.
Defective product cases should be reviewed by model, batch, defect quantity, test method, photos or videos, packaging condition and usage environment. AUSEK can then check whether the issue relates to product quality, operation, logistics damage or another cause.
AUSEK can provide product usage guidance or technical documents when available for the selected model and language. The document set should match the exact model version and should not be reused across different SKUs without checking.
After-sales policies may differ for customized products because packaging, firmware, hardware, accessories or private-label requirements can change the support scope. Warranty and after-sales terms should be confirmed before bulk production.
