Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the order reference, product model, affected quantity, and clear photos or video of the issue so the team can review the case.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the product model, order reference, question or issue description, and supporting photos or video so AUSEK can review the request.
Include the order reference, model, affected quantity, serial or batch information if available, and a clear description of the issue. Photos, video, and the steps already taken help AUSEK review the case efficiently.
Yes. Overseas buyers can contact their AUSEK sales representative or use the official website inquiry channel. AUSEK reviews each request against the purchased model, order information, reported issue, and standard warranty terms.
AUSEK provides a standard one-year warranty across its product lines.
