Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Yes. Share the required arrival date, destination, product mix, quantities, OEM requirements, and preferred shipping method. AUSEK can use those details to confirm the production and shipment schedule.
Stock status, order quantity, OEM requirements, artwork approval, inspection needs, destination, and shipping method can all affect the schedule. AUSEK confirms the production and delivery schedule after the order scope is clear.
Yes. Final shipping costs and delivery timelines should be confirmed before shipment. They depend on destination, shipping method, quantity, cartons, product configuration, logistics conditions and buyer requirements.
AUSEK can handle pre-shipment inspection through finished-product and outgoing inspection steps aligned with the order requirements. Inspection criteria, AQL level, packaging checks and any buyer-specific checklist should be confirmed before the shipment is released.
Yes. AUSEK can support delivery planning for seasonal sales when buyers share the launch window, expected quantity, product mix, packaging requirements and destination in advance. Seasonal orders should leave time for quotation, sample approval, production, inspection and logistics.
Export documents should be confirmed based on the buyer's destination, importer requirements and order details. Buyers should check which commercial, packing, certification or logistics documents are required before shipment so AUSEK can prepare the correct document set.
No. Customized orders should not be assumed to ship on the same schedule as stock products. Customization may involve artwork approval, material preparation, sample confirmation, production, inspection and packaging work. In-stock products may support faster preparation, but timing must be confirmed order by order.
Confirm the destination, delivery deadline, product and battery configuration, order volume, shipping method, and who will arrange shipping. Freight cost and final dispatch details should be agreed before the goods leave the factory.
Provide the destination, consignee details, required arrival date, preferred shipping method, and any import or labeling instructions. Product, battery, and accessory configurations should also be clear before the shipment is booked.
Confirmed in-stock products can be prepared for shipment within 24 hours on business days. This refers to shipment preparation, not the time required for the goods to reach the destination.
