Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the order reference, product model, affected quantity, and clear photos or video of the issue so the team can review the case.
Defective product cases should be reviewed by model, batch, defect quantity, test method, photos or videos, packaging condition and usage environment. AUSEK can then check whether the issue relates to product quality, operation, logistics damage or another cause.
AUSEK can provide product usage guidance or technical documents when available for the selected model and language. The document set should match the exact model version and should not be reused across different SKUs without checking.
After-sales policies may differ for customized products because packaging, firmware, hardware, accessories or private-label requirements can change the support scope. Warranty and after-sales terms should be confirmed before bulk production.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the product model, order reference, question or issue description, and supporting photos or video so AUSEK can review the request.
Include the order reference, model, affected quantity, serial or batch information if available, and a clear description of the issue. Photos, video, and the steps already taken help AUSEK review the case efficiently.
Yes. Overseas buyers can contact their AUSEK sales representative or use the official website inquiry channel. AUSEK reviews each request against the purchased model, order information, reported issue, and standard warranty terms.
AUSEK provides a standard one-year warranty across its product lines.
