Frequently Asked Questions
Everything you need to know about AUSEK company background, product sourcing, delivery lead time, warranty coverage and after-sales support. If you cannot find your answer, contact us directly.
Yes. AUSEK can provide technical support for camera products, including product usage guidance, function checking, basic troubleshooting and communication on software or firmware-related issues when applicable. The available support may vary by product model, configuration and order requirements.
When reporting an after-sales issue, buyers should provide the product model, order information, quantity affected, issue description, photos or videos, test results if available, and the usage or sales market details. Clear information helps AUSEK review the issue more efficiently and provide a practical solution.
Yes. AUSEK provides after-sales support for overseas B2B buyers, including distributors, importers, e-commerce sellers and private label customers. The support process may include issue checking, product information review, technical communication and suitable follow-up solutions based on the reported case.
AUSEK provides a one-year warranty for all product series. For B2B orders, the final warranty terms can be confirmed based on the selected product model, order type, customization requirements, sales market and agreed order details. Buyers are encouraged to confirm warranty coverage before bulk production or shipment.
