Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
AUSEK LIMITED is a camera and portable imaging manufacturer with manufacturing operations dating back to 2008. It serves global B2B buyers with OEM manufacturing and bulk supply.
AUSEK is a camera and portable imaging manufacturer. The company supports product development, OEM manufacturing, quality control, and bulk supply for global B2B buyers.
The official English company name is AUSEK LIMITED. AUSEK is the brand name and the short form used in international business communication.
AUSEK began manufacturing cameras and portable imaging products for B2B markets in 2008. The Shenzhen company was registered on August 8, 2014.
AUSEK LIMITED is located at 2nd and 3rd Floors, Building 8, Longbi Industrial Zone, No. 27 Dafa Road, Dafapu Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.
AUSEK specializes in action cameras, pocket and gimbal cameras, digital cameras, kids cameras, dash cameras, mini cameras, and camera accessories. Exact functions and configurations are confirmed by model.
AUSEK treats OEM lead time and shipping transit time as separate parts of the schedule. OEM orders typically take 20–25 days, while transit depends on the destination and shipping method. Domestic in-stock orders are dispatched within 8 hours; overseas in-stock orders within 24 hours.
All AUSEK product lines come with a one-year warranty. When requesting support, include the order reference, exact model, affected quantity, and clear photos or video so AUSEK can review the case.
AUSEK reviews each B2B after-sales case using the purchased model, order reference, affected quantity, and evidence of the problem. Contact your sales representative or use the website inquiry form, and include clear photos or video when available.
