Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Confirmed in-stock products can be prepared for shipment within 24 hours on business days. This refers to shipment preparation, not the time required for the goods to reach the destination.
OEM orders typically take 20–25 days. Transit time is separate and depends on the destination and shipping method selected for the order.
AUSEK confirms the production and delivery schedule after the model, quantity, OEM requirements, artwork, and destination are clear. OEM orders typically take 20–25 days; transit time is confirmed separately based on the destination and shipping method.
Confirm the exact model, configuration, quantity, destination market, packaging, OEM requirements, compliance needs, delivery schedule, and shipping method. The final order should match the quotation and approved sample or final specifications.
Send the target product or model, quantity, destination market, and OEM requirements. Packaging, accessories, compliance needs, and the requested delivery schedule can also affect the final quotation.
Use the website inquiry form or contact an AUSEK sales representative. Include the target model or product type, quantity, destination market, and OEM needs to receive an accurate quotation.
Buyers can ask AUSEK to confirm sample availability for the selected model and configuration. Provide the destination, evaluation requirements, and planned order quantity so the sample request can be reviewed.
The standard MOQ is 1,000 units.
Provide the exact model, configuration, and destination market. AUSEK will check the available product compliance documents against that combination rather than treating one document as coverage for every model.
No. Product compliance documents depend on the model, configuration, and target market. Buyers should request confirmation for the exact product before quotation, production, or shipment.
