Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Yes. AUSEK provides OEM customization for brands, distributors, e-commerce sellers and gift wholesalers. Options include logos, packaging, manuals, multilingual materials and accessory bundles. AUSEK’s OEM product engineering covers software and hardware customization, product structure changes and custom tooling, including mold development.
Start with the target market, sales channel, customer profile, price bands, required categories, quantities, and OEM needs. AUSEK can help shortlist exact models across action, pocket and gimbal, digital, kids, dash, and mini cameras, then confirm specifications, sample availability, packaging, and quotation by model.
FQC checks finished products after production, while OQC reviews outgoing shipments before dispatch. They are separate stages within AUSEK's four-stage quality process, which also includes IQC for incoming materials and IPQC for work in process.
No. Company-wide capacity is background information, not a schedule for every model or order. AUSEK confirms production planning from the exact model, quantity, OEM scope, material readiness, inspection needs, and requested timing.
Approved product specifications, the reference sample, artwork, packaging files, and agreed inspection criteria serve as the quality reference for a bulk order. Confirm them before mass production so AUSEK's inspection stages are checked against one agreed order standard.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the order reference, product model, affected quantity, and clear photos or video of the issue so the team can review the case.
Yes. Share the required arrival date, destination, product mix, quantities, OEM requirements, and preferred shipping method. AUSEK can use those details to confirm the production and shipment schedule.
Stock status, order quantity, OEM requirements, artwork approval, inspection needs, destination, and shipping method can all affect the schedule. AUSEK confirms the production and delivery schedule after the order scope is clear.
Confirm the destination, delivery deadline, product and battery configuration, order volume, shipping method, and who will arrange shipping. Freight cost and final dispatch details should be agreed before the goods leave the factory.
Start by sharing the target model, market, required quantity, and OEM needs. AUSEK can provide the relevant product information and confirm whether a sample is available for evaluation before the bulk order.
