Frequently Asked Questions
Browse practical answers about AUSEK products, OEM services, ordering, quality control, compliance, delivery and after-sales support.
Prepare the target product or model, expected quantity, destination market, sales channel, target price range, required functions, and OEM needs. A target launch date also helps AUSEK assess the project schedule.
Yes. AUSEK supports OEM camera sourcing for overseas brands, distributors, importers, wholesalers, and e-commerce sellers. Buyers can discuss model selection, logos, packaging, manuals, labels, multilingual materials, and accessory bundles.
Yes. AUSEK serves global B2B buyers, including distributors, importers, and wholesalers. Support can cover product selection, OEM requirements, bulk ordering, quality requirements and inspection arrangements, and shipment preparation.
Buyers should contact their AUSEK sales representative or use the official website inquiry channel. Include the product model, order reference, question or issue description, and supporting photos or video so AUSEK can review the request.
Include the order reference, model, affected quantity, serial or batch information if available, and a clear description of the issue. Photos, video, and the steps already taken help AUSEK review the case efficiently.
Yes. Overseas buyers can contact their AUSEK sales representative or use the official website inquiry channel. AUSEK reviews each request against the purchased model, order information, reported issue, and standard warranty terms.
Provide the destination, consignee details, required arrival date, preferred shipping method, and any import or labeling instructions. Product, battery, and accessory configurations should also be clear before the shipment is booked.
Confirmed in-stock products can be prepared for shipment within 24 hours on business days. This refers to shipment preparation, not the time required for the goods to reach the destination.
OEM orders typically take 20–25 days. Transit time is separate and depends on the destination and shipping method selected for the order.
AUSEK confirms the production and delivery schedule after the model, quantity, OEM requirements, artwork, and destination are clear. OEM orders typically take 20–25 days; transit time is confirmed separately based on the destination and shipping method.
